Refund Policy

Effective Date: 28th Nov 2025

 

At NQ Lawns & Property Maintenance, we are committed to delivering high-quality services. We aim for customer satisfaction, and this Refund Policy outlines the circumstances under which refunds may be issued.

 

1. Services Completed to Satisfaction

• We strive to provide services according to the agreed scope.

• If you are not satisfied with the work, please contact us within 48 hours of service completion so we can assess the issue.

• Where reasonable, we will correct the service at no additional cost rather than issue a refund.

 

2. Prepaid Services or Deposits

• Deposits may be required for bookings, particularly for large or recurring projects.

• Deposits are non-refundable if the client cancels within [insert number] days of the scheduled service.

• Refunds for prepaid services may be considered if cancellation occurs outside this period.

 

3. Refund Conditions

Refunds may be issued in the following circumstances:

• Services were not delivered as agreed, and the issue cannot be rectified.

• Administrative errors resulting in overpayment.

Refunds will be processed via the original payment method within [insert number] business days.

 

4. Exclusions

• Refunds do not apply due to changes in client preference or weather delays affecting service delivery.

• We are not responsible for pre-existing property issues unrelated to our services.

 

5. Contact Us

For any concerns or refund requests:
Email: admin@nqlawnpropertymaintenance.com.au
Phone: 0407 985 718